FAQ

How do I figure out my ring size?

The easiest way is to go to your local jeweler and have your finger sized. Please notice that each finger may have a different size, so keep that in mind if you are buying a ring that you would like to wear on a specific finger. If you cannot make it to your local jeweler you can try  this website.

 

When will my items ship?

Jewelry—
Because all jewelry is handmade to order, I cannot guarantee exact shipping dates. Please allow for a 1-3 week window. An email will be sent out when it ships with tracking info.

If you are ordering something as a gift and need it by a certain date, please contact me and I will do my best to accommodate your request.

Nail Polish—
If you are ordering with a piece of jewelry, your polish will be shipped when the jewelry is ready -approximately 1-3 weeks. Otherwise, if ordered alone it will be shipped out within 1-2 days of the order. An email will be sent out when it ships with tracking info.


Can you do custom work?

Yes! I do custom engagement and other special projects. Please email jess@jhannahjewelry.com with your inquiry.


Are your diamonds conflict-free?

Yes.


Can you rush my order?

If you need a ring by a certain date, I will do my best to accommodate your request. Please send me an email at info@jhannahjewelry.com and explain your situation.

What does Seven-Free mean?

Free of the following toxic chemicals: Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Dibutyl Phthalate (DBP), Triphenyl Phosphate (TPHP)and Xylene