FAQ

How do I figure out my ring size?

The easiest way is to go to your local jeweler and have your finger sized. Please notice that each finger may have a different size, so keep that in mind if you are buying a ring that you would like to wear on a specific finger. If you cannot make it to your local jeweler you can try  this website.

 

When will my items ship?

Jewelry—
Because all jewelry is handmade to order, I cannot guarantee exact shipping dates. Please allow for a 1-3 week window. An email will be sent out when it ships with tracking info.

If you are ordering something as a gift and need it by a certain date, please contact me and I will do my best to accommodate your request.

Nail Polish—
If you are ordering with a piece of jewelry, your polish will be shipped when the jewelry is ready -approximately 1-3 weeks. Otherwise, if ordered alone it will be shipped out within 1-2 days of the order. An email will be sent out when it ships with tracking info.

Can only be ground shipped to USA and Canada.


Can you do custom work?

Yes! I do custom engagement and other special projects. Please email jess@jhannahjewelry.com with your inquiry.


Are your diamonds conflict-free?

Yes.


Can you rush my order?

If you need a ring by a certain date, I will do my best to accommodate your request. Please send me an email at info@jhannahjewelry.com and explain your situation.

What does Seven-Free mean?

Free of the following toxic chemicals: Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Dibutyl Phthalate (DBP), Triphenyl Phosphate (TPHP)and Xylene